SA Customer Success Associate
Sporty Group
About the role
About the role The primary purpose of the Customer Success Associate is to resolve customer issues on First Time Resolution/First Call Resolution (FTR/FCR) basis, educate customers on the company’s products and services and ensure that customers are fully satisfied and happy and ready to continue using the company’s products and services while actively promoting the brand and acting as a brand ambassador at all times. What you'll be doing • Field customer queries and communicate via various channels (Phone, chats, email, social media). • Using the company’s service desk to communicate,…
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